FAQs (Frequently Asked Questions)

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"Union Rules":

Please respect the game and help others have the best possible experience by agreeing not to reveal or publish any game play clues, solutions or hints.

Violaters will not be allowed to return to Looney Creek Escape Room.

  • When can I play? All times are by appointment only. Call the Lamp House Coffee shop at 606-894-0007 to book or for info. 
     

  • Should we book in advance? Yes. All players and groups must book in advance.
     

  • How many people can play? At least 4, no more than 10.
     

  • Is there an age limit? Yes, players under 14 years of age must be accompanied by a parent/guardian. If under 18 years of age and NOT accompanied by parent/guardian then they must fill out your waiver prior to arriving. (Children under 10 will likely not be able to cognitively move through the game.)
     

  • What if we do not book the entire room? You may still have the room to yourself if no one else books the empty spots. However, another player or small group may book the other openings in your time slot (or you in theirs) and you will all work as one team. Everything is so fast paced and fun, you'll form bonds quickly and have a great time.
     

  • Will we actually be locked in? No.
     

  • Are tickets refundable? Sorry. As with most escape rooms, all sales are final, BUT with reasonable notice, you may reschedule at a later date and time if you are unable to keep your appointment. No show-no calls will not be rescheduled. (If we cannot keep your paid, booked appointment for any reason on our part, a full refund will be issued.)
     

  • Are the games monitored? Yes, all of our events are carefully monitored by our game hosts to ensure a safe and enjoyable experience for all of our players.
     

  • How long does it last and what time should we arrive? Please allow at least an hour and fifteen minutes. You will have one hour to escape. GAMES MUST START PROMPTLY AT THE DESIGNATED START TIMES to avoid interfering with other groups. You and all members of your group should arrive 15 minutes before your scheduled start time. (You will need to check-in and get instructions.)
     

  • What if we are late? If you have the entire room booked and arrive late, your game time limit will be shortened accordingly. If you are part of another group and the game has already started, you will not be permitted to enter the room late and no refund will be given.
     

  • May we use cell phones? No. Please leave/secure your phones outside of the facility. We do not allow videos or pictures to be taken inside our escape rooms. A team picture will be taken by our staff and posted on our Facebook page.

    Additionally, phones may not be used for lights, calculator or note taking. We want to keep the experience new and fresh for all our participants. Each team will have a radio to our staff and will be allowed three hints if you  get stuck on a challenge.